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Ethics Complaints and Arbitration Requests

The term "REALTOR®" signifies membership in the National Association of REALTORS® ("NAR"). In addition to NAR membership, REALTORS® hold membership in a local and a state association of REALTORS®.

Not all licensed real estate agents are REALTORS®. REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics.

If you believe that a REALTOR® has violated one or more articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership or participates in a multiple listing service owned/operated by a REALTOR® association. You may search for a member's local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Click here for quick access to several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.

In rare instances, ethics complaints and arbitration requests are processed by the NC Association of REALTORS® rather than a local association of REALTORS®. Such complaints and requests are handled in accordance with the same procedures, with a few modifications. If your ethics complaint or arbitration request is processed by NC REALTORS®, the Code of Ethics and Arbitration Manual outlines the process. Questions about ethics complaints and arbitration requests handled by NC REALTORS® should be directed to the NC REALTORS® Legal Department at (800) 443-9956.